QUALITY ASSESSMENT OF HEALTH SERVICES OF BASIC HEALTH UNITS OF DISTRICT PESHAWAR
DOI:
https://doi.org/10.52764/jms.20.28.4.16Abstract
ABSTRACT
Objectives:
To assess the quality of service provision of different Basic Health Units of district Peshawar.
Materials and Methods:
It was a simple descriptive Cross-sectional study which was carried out in 06 months duration. A total of 08 BHUs of district Peshawar were included in the study using convenient sampling technique. Data was collected through a semi structured questionnaire, direct observation and discussions with the respondents. The data was analyzed through SPSS version22. The data was presented using tables and graphs.
Results:
In depth analysis of the various facilities in BHUs were done. 8 BHUs were selected. Availability of medicines in BHUs was 12%. 75% of the BHUs had a clean continuous supply of drinking water whereas 50% had less than one hour of electricity per day. Also 76% of the patients were satisfied with the healthcare. Patients were mostly satisfied as far as staff behavior and convenience was concerned. However, 91% agreed that there is still room for improvement.
Conclusion:
Main issues found in all of the BHUs was non-availability of medicines, electricity problem, and sometimes non-availability of doctors.
Keywords:
BHU, quality assessment, service provision
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