ANALYZING PATIENT SATISFACTION WITH REGARDS TO PROVISION OF FREE MEDICINES IN KHYBER PAKHTUNKHWA PAKISTAN
DOI:
https://doi.org/10.52764/jms.21.29.1.11Abstract
Objective: To measure the association between provision of free medicines and patient satisfaction with regard to new health policy.
Materials and methods: A total of 384 sampled respondents (admitted patients, Male/Female) who visited the OPD for surgical and medical components were selected through random sampling technique from three public teaching hospitals namely, Khyber Teaching Hospital, Hayatabad Medical Complex and Lady Reading Hospital in district Peshawar Khyber Pakhtunkhwa respectively. A conceptual framework consisted of independent variable namely provision of free medicines and a dependent variable patient satisfaction was tabulated and analyzed through chi-square test statistics. The multi-variate analysis of the study intimated a non –significant association between patient satisfaction and provision of free medicines controlling family type and it was found a non-spurious relationship while comparing at bi-variate level.
Results: The findings revealed that any health policy with provision of special attention to patients by taking along the relevant stakeholders does yield the desired results. All these provisions may include the services with a strong mechanism of monitoring, evaluation based on reward and punishment.
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