QUALITY ASSESSMENT OF HEALTH SERVICES OF BASIC HEALTH UNITS OF DISTRICT PESHAWAR

Main Article Content

Adeela Mustafa
Romana Ayub
Bakht Danyal Khan
Alveena Karam
Faizan .
Nayab Ahsan

Abstract

ABSTRACT


Objectives:


To assess the quality of service provision of different Basic Health Units of district Peshawar.


Materials and Methods:


It was a simple descriptive Cross-sectional study which was carried out in 06 months duration. A total of 08 BHUs of district Peshawar were included in the study using convenient sampling technique. Data was collected through a semi structured questionnaire, direct observation and discussions with the respondents. The data was analyzed through SPSS version22. The data was presented using tables and graphs.


Results:


In depth analysis of the various facilities in BHUs were done. 8 BHUs were selected. Availability of medicines in BHUs was 12%. 75% of the BHUs had a clean continuous supply of drinking water whereas 50% had less than one hour of electricity per day. Also 76% of the patients were satisfied with the healthcare. Patients were mostly satisfied as far as staff behavior and convenience was concerned. However, 91% agreed that there is still room for improvement.


Conclusion:


Main issues found in all of the BHUs was non-availability of medicines, electricity problem, and sometimes non-availability of doctors.


Keywords:


BHU, quality assessment, service provision


 

Article Details

How to Cite
Mustafa, A., Ayub, R., Khan, B., Karam, A., ., F., & Ahsan, N. (2020). QUALITY ASSESSMENT OF HEALTH SERVICES OF BASIC HEALTH UNITS OF DISTRICT PESHAWAR. Journal Of Medical Sciences, 28(4), 377-379. Retrieved from https://jmedsci.com/index.php/Jmedsci/article/view/950
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Articles